These Terms of Service ("Terms") govern your access to and use of BillHive's subscription management and billing platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
1. Acceptance of Terms
By creating an account, accessing, or using BillHive, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Service
BillHive provides a subscription management and billing platform that enables businesses to:
- Create and manage subscription plans and pricing
- Process recurring payments and handle billing cycles
- Generate invoices and manage customer accounts
- Track revenue metrics and analytics
- Integrate with third-party payment processors and business tools
- Automate dunning and payment recovery
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.
3. Account Registration
To use BillHive, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your contact information remains current
You must be at least 18 years old and have the legal capacity to enter into these Terms. Accounts registered by automated methods are not permitted.
4. Subscription Plans and Billing
BillHive offers various subscription plans with different features and pricing. By selecting a plan, you agree to pay the applicable fees. Key billing terms include:
- Billing Cycle: Fees are billed in advance on a monthly or annual basis depending on your selected plan
- Payment Methods: We accept major credit cards and other payment methods as displayed during checkout
- Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date
- Price Changes: We will provide at least 30 days notice before any price increases take effect
- Taxes: Fees are exclusive of taxes, which will be added where applicable
5. Free Trial
We may offer free trials for new users. During the trial period, you have access to the Service features as specified. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to limit trial eligibility and modify trial terms at any time.
6. Acceptable Use
You agree to use BillHive only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Service for any illegal or fraudulent activity
- Violate any applicable laws, regulations, or third-party rights
- Attempt to gain unauthorized access to our systems or other users' accounts
- Transmit viruses, malware, or other harmful code
- Interfere with or disrupt the Service or its infrastructure
- Use the Service to send spam or unsolicited communications
- Resell or redistribute the Service without authorization
- Reverse engineer, decompile, or attempt to extract source code
7. Your Data and Content
You retain ownership of all data and content you submit to BillHive ("Your Data"). By using the Service, you grant us a limited license to use Your Data solely to provide and improve the Service. You are responsible for:
- The accuracy and legality of Your Data
- Obtaining necessary consents from your customers to process their data
- Maintaining appropriate backups of Your Data
- Ensuring Your Data does not infringe any third-party rights
8. Intellectual Property
BillHive and its licensors retain all rights, title, and interest in the Service, including all intellectual property rights. The Service is protected by copyright, trademark, and other laws. You may not use our trademarks, logos, or branding without prior written consent. Nothing in these Terms grants you any right to use BillHive's intellectual property except as expressly permitted.
9. Third-Party Integrations
The Service may integrate with third-party applications and services (e.g., payment processors, accounting software). Your use of such integrations is subject to the respective third party's terms and privacy policies. BillHive is not responsible for the availability, accuracy, or content of third-party services.
10. Service Level and Support
We strive to maintain high availability of the Service. Specific uptime commitments and support levels may be detailed in your subscription plan or a separate Service Level Agreement (SLA). We provide customer support through our help center and email. Response times may vary based on your subscription tier.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BILLHIVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You acknowledge that no billing or payment system can guarantee 100% accuracy or uptime.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLHIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO BILLHIVE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless BillHive and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
14. Termination
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your access continues until the end of your current billing period
- No refunds are provided for partial billing periods
- Your Data will be retained for 30 days, after which it may be deleted
We may suspend or terminate your account immediately if you violate these Terms or engage in fraudulent activity. We may also terminate accounts that remain inactive for extended periods.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in San Francisco, California, except that either party may seek injunctive relief in court for intellectual property violations.
16. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
17. General Provisions
- Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and BillHive
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect
- Waiver: Failure to enforce any provision does not constitute a waiver of that provision
- Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition
18. Contact Us
If you have questions about these Terms of Service, please contact us:
- Email: legal@billhive.com
- Address: BillHive Inc., 123 Billing Street, San Francisco, CA 94105
