At BillHive, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our subscription management and billing platform.
By using BillHive's services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our platform, and information from third-party sources.
Account Information
- Name, email address, and contact information when you create an account
- Company name, business address, and tax identification numbers for billing purposes
- Payment information including credit card details (processed securely through our payment partners)
- Login credentials and authentication data
Usage Data
- Information about how you interact with our platform, including features used and actions taken
- Log data such as IP address, browser type, device information, and access times
- Subscription and billing activity within your account
Customer Data
- Information about your customers that you input into BillHive for billing purposes
- Subscription details, payment history, and invoice records
- Any custom fields or metadata you choose to store
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Service Delivery: Process transactions, manage subscriptions, generate invoices, and provide customer support
- Platform Improvement: Analyze usage patterns to enhance features, fix bugs, and optimize performance
- Communication: Send service updates, security alerts, and administrative messages
- Compliance: Meet legal obligations, enforce our terms, and protect against fraud
- Analytics: Generate aggregated, anonymized insights to improve our platform
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (payment processors, cloud hosting, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- We maintain SOC 2 Type II compliance and undergo regular security audits
- Access to customer data is strictly controlled and logged
- We use secure, PCI DSS compliant payment processing partners
- Regular penetration testing and vulnerability assessments
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a portable copy of your data
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@billhive.com.
7. International Data Transfers
BillHive operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your data during international transfers.
8. GDPR Compliance
For users in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). BillHive acts as a data processor for customer data you input into our platform and as a data controller for your account information.
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
10. Children's Privacy
BillHive is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@billhive.com
- Address: BillHive Inc., 123 Billing Street, San Francisco, CA 94105
